Program
Communication is something we do everyday at home and at work yet it is
an area that has been neglected in business studies and at the workplace.
To enhance ones corporate skills is to enhance ones state-of-the-art abilities
in interpersonal communication and practical techniques to change the
way you and others think and behave. This program is focused on delivering
in-depth information of how communication occurs at the workplace, how
to read people, how to effectively negotiate deals 'rises' work time,
knowing the rules to corporate games, creating effective business habits
and closing the deals.
Modules
1. Body Language
2. Effective
Business Habits
3. Communication
Styles
4. Sales Skills
5. Negotiation Skills
6. Presentation
Skills
Outcome
Benefits of the program include: Effective Negotiation Skills
(awareness, approach, content, strategies, post negotiation, conflicts,
deadlock breaking, concessions and 3rd party resolutions); Effective
Business Habits (proactive goal setting, priorities, win/win,
understanding and gaining synergies); Effective Body Language Awareness
Skills (awareness in business and personal situations, courting,
sales, reading deceit, defusing defences, reading what people really are
thinking); Networking Skills:Knowing Communication Styles
(quadrant approach, presenting what is required, effective follow-up and
information standards); Sales Skills (selling yourself and
your business, 7 steps of sales, approaches, closing and after sales service);
Greater Presentation Skills (public speaking, boardroom
speaking, gaining control of the room and creating an impact).
1.
Body Language
How to read others' thoughts by their gestures.
The Body Language module is a complete guide to reading other peoples body language. The information learnt in this module can enhance ones perception of when a sale is to take place, if somebody is lying, when persons are excited, negative or feeling awkward and also how to accelerate rapport with others. Link this to supplementary tools such as NLP and you have a serious tool for understanding without words.
Module
1
In this module we will investigate the following:
• Framework for Understanding.
• Territories, Territory and Ownership Gestures.
• Palm, Hand and Arm Gestures.
• Hand-to-face Gestures.
• Arm & Leg Barriers.
• Eye Signals.
• Courtship Gestures and Singles.
• Mirroring.
• Body Lowering and Status.
• Pointers.
• Desks, Tables and Seating Arrangements.
• Power Plays.
• Putting it all Together.
Duration:
3 hours
Venue: Contact the Centre for the next module at your nearest location.
Facilitator: Nick Kariotoglou BAppSc; MBA; GDip Man.; CPM Managing
Director of Aargus Pty Ltd and Aargus Refill Centre, Executive Director
of the ACCA, Executive Director of the Australian Marketing Institute
(AMI), Executive Director of HACCI
2.
Effective Business Habits
Habits of Effective Leaders
The Effective Business Habits module is a complex look at different management models and tools that are not taught in mainstream schools to make people effective so that they in turn, can make their organisations effective. Nothing less can ensure survival and prosperity in these tumultuous times. The whirlwind of technological advances; the changing tide of global, national, and local markets; the storms of mergers, downsizing, and structural changes-these are just some of the proliferating challenges that organisations face today. Quick-fix solutions do not work in this environment. Piecemeal improvements are futile. Only those organisations that have made the effort to build a solid foundation of highly effective people will move surely and safely toward their destinations.
In today's business environment, it is not enough to do things differently. You must do different things. This module will help you and the people in your organisation change the fundamental way you approach your jobs, relationships, even problems and opportunities.
Module
1
In this module we will examine the following:
• Being Proactive-discusses the difference between knowing the path
and walking the path. You have to have the vision before you can achieve
your goals.
• Begin with the End in mind-discusses goal setting and setting milestones
for personal and business development.
• Put First things First-looks at prioritising your goals and managing
effectively. Time management is a key as is realisation of hours in the
day and creating an objective view of life in which work and play fits
into this picture.
• Think win/win-looks at setting a process in place in which nobody
ever becomes left out or losing. Every venture can be used as a tool for
creating satisfying relationships that work long term.
• Seek first to Understand then Understand-looks to understand the
communication styles and process involved when dealing with others.
• Synergise-to synergise is to reach mutual benefits. It's what we
do in life everyday. A few games are taught to define the real communication
patterns in life and how we reach control in communication using rapport
and commonality as a communication tool.
• Sharpen the Saw-looks at combining all the tools provided within
life for a better understanding of management. Using mind power, NLP,
numerology plus many other tools enables greater awareness of surroundings
and a better understanding of what people are really on about.
Duration:
3 consecutive days (3 hours per day)
Venue: Contact the Centre for the next module at your nearest location.
Facilitator: Nick Kariotoglou BAppSc; MBA; GDip Man.; CPM Managing
Director of Aargus Pty Ltd and Aargus Refill Centre, Executive Director
of the ACCA, Executive Director of the Australian Marketing Institute
(AMI), Executive Director of HACCI
3.
Communication Styles
Managing the Relationship Process
Maximising your Communication Power
The Communication Styles module can be done as a precursor or supplementary to the Psychological System of Personality Profiling module. In both cases, personality types are used as the basis for understanding behaviour and patterns within persons. The module is undertaken by business persons who want to use better tools for communicating, persuasion, sales and generation of rapport. This course can be undertaken along with the Sales Skills module, Psychological System of Personality Profiling module, Presentation Skills module and/or the NLP module.
Module
1
In this module we will go through the following steps:
• Communication Style Bias and Principles-discusses how important
it is to understand the communication styles that differing persons exhibit.
These styles tend to be stable and can be used to improve and better your
relationships with management skills.
• Communication Style Model-discusses the communication style model
using 4 quadrants and typical personality types. The workshop focused
module uses dominance and sociability as the ranking of persons as emotive,
director, reflective or supportive persons. This topic discusses what
characteristics these persons portray and how best to communicate with
them.
• Targeting your Communication to Style-looks at different types
of communication strategies set for different types of personalities and
how best to achieve selling or communication breakthroughs.
Duration:
3 hours
Venue: Contact the Centre for the next module at your nearest location.
Facilitator: Nick Kariotoglou BAppSc; MBA; GDip Man.; CPM Managing
Director of Aargus Pty Ltd and Aargus Refill Centre, Executive Director
of the ACCA, Executive Director of the Australian Marketing Institute
(AMI), Executive Director of HACCI
4.
Sales Skills
Selling Today - Building Quality Partnerships
Strategic/Consultative Selling Model
The Sales skills course will show methods of closing the sale, building rapport, understanding buyer behaviour and providing an emphasis on giving others what they want rather than pushing for widgets. The course is designed as a start up programme for persons who want to have enhanced tools for sales.
Module
1
In this module we will investigate the following:
• Develop a Personal Selling Philosophy-discusses how to adopt a
marketing concept, how to value personal selling and how to become a problem
solver?
• Develop a Relationship Strategy-discusses adopting a win-win philosophy,
how to project a positive image and developing communication style flexibility.
• Develop a Product Strategy-look at valuing product knowledge, use
feature-benefit method and positioning your product/service.
• Develop a Customer Strategy-understanding buyer behaviour, discovering
customer needs and developing a prospect base.
• Develop a Presentation Strategy-look at preparing objectives, developing
a presentation plan and providing high quality service.
Duration:
3 consecutive days (3 hours per day)
Venue: Contact the Centre for the next module at your nearest location.
Facilitator: Nick Kariotoglou BAppSc; MBA; GDip Man.; CPM Managing
Director of Aargus Pty Ltd and Aargus Refill Centre, Executive Director
of the ACCA, Executive Director of the Australian Marketing Institute
(AMI), Executive Director of HACCI
5.
Negotiation Skills
Effective Negotiation
You Can Learn To Negotiate Anything
The Negotiation Skills course is for business or sales persons who want to know how to set up and resolve all types of issues with respect to negotiation skills. A full workshop and teaming programme will provide practical hands on skills to demonstrate the negotiation process followed by theoretical and technical information. The completion of this programme will supply everyday skills in knowing your adversary and how to cope with them. Complementary modules are available to fully tune in these skills such as NLP, body language, corporate games, numerology and psychological system of personality profiling.
Module
1
In this module we will incorporate the following:
• Awareness-discusses that most of life is negotiated and which components
are negotiable. Looks at the reasoning behind human nature and psychological
habits.
• The ENS Approach discusses the style, climate, phases and outcome
of the process.
• Negotiation Steps-looks at how to create a needs analysis, formulate
a strategy with respect to timing, location and agenda, testing and closing.
• Special Negotiation Skills-looks at communication patterns, tactics
and counters, deadlock breaking, concession making and gaining, use of
third parties and selective references.
Duration:
2 consecutive days (3 hours per day)
Venue: Contact the Centre for the next module at your nearest location.
Facilitator: Nick Kariotoglou BAppSc; MBA; GDip Man.; CPM Managing
Director of Aargus Pty Ltd and Aargus Refill Centre, Executive Director
of the ACCA, Executive Director of the Australian Marketing Institute
(AMI), Executive Director of HACCI
6.
Presentation Skills
The Six-Step Presentation Plan
How to Create a Sales Presentation
This course is a follow up from the Sales Skills module to further enhance effective selling or presentation methods. Participants will learn how to improve their presentation skills and organisations to improve their staff's presentation skills so they can be successful. A presentation sets the stage for a speaker to introduce and sell products, information and new ideas. To be successful, the speaker must gain the attention, interest and confidence of the audience. You will be given six step-by-step instructions to ensure improvements in the way people motivate and appeal to their audiences.
Module
1 (Prerequisite Module 1-Sales Skills)
In this module we will go through the following steps:
• Approaching-review strategic/consultative selling model and initiate
customer contact.
• Presenting-determine prospect needs, select the product or service
and initiate a presentation.
• Demonstrating-decide what to demonstrate, select the selling tools
and initiate the demonstration.
• Negotiating-anticipate the sales resistance, plan negotiating methods
and initiate win-win negotiations.
• Closing-plan appropriate closing methods, recognise closing clues
and initiate closing methods.
• Servicing- suggestion selling, follow through and follow-up calls.
Duration:
2 consecutive days (3 hours per day)
Venue: Contact the Centre for the next module at your nearest location.
Facilitator: Nick Kariotoglou BAppSc; MBA; GDip Man.; CPM Managing
Director of Aargus Pty Ltd and Aargus Refill Centre, Executive Director
of the ACCA, Executive Director of the Australian Marketing Institute
(AMI), Executive Director of HACCI
Details
For further information on this program or modules please click here
or contact us:
TOLL FREE on 1300 137 038
